Data deletion

Under Art. 17 GDPR, you have the right to request the erasure of your personal data stored by us. This page describes how to submit such a request to Vantix Solutions and which data may be stored by us at all.

If you have been in contact with us, the following data may – depending on the occasion – be held by us:

• Lead data from Facebook/Instagram ads: Name, email address, telephone number and other information that you entered in an Instant Form (lead form). This data is transmitted to us via the Meta Marketing API.
• Contact and email correspondence: Messages that you sent us by email or via the contact form, including your email address and, where applicable, your name.
• Appointment requests: Email address, where applicable the summarised evaluation of your potential analysis, and the subsequent personal arrangement of the appointment.
• Project and customer relationship data: Information arising from an ongoing or completed collaboration (e.g. contact persons, project notes, quotes).

A complete description of the data processing can be found in our privacy policy.

Simply send us an informal email to:

office@vantixsolutions.at

So that we can match your request quickly and unambiguously, please provide the following information:

• Your name
• The email address(es) with which you were in contact with us
• The telephone number you provided, if applicable
• The approximate source of the contact (e.g. Facebook/Instagram lead ad, contact form on the website, appointment booking, email)
• A short confirmation that you wish your data to be deleted

A subject line such as “Deletion of my personal data” helps us process your request.

We process your deletion request within one month of receipt (Art. 12(3) GDPR). Once completed, you will receive written confirmation by email.

Where necessary, taking into account the complexity or the number of requests, this period may be extended by two further months. We will inform you of any such extension and the reasons for it within one month of receipt of your request.

After a confirmed deletion request, we remove your data from:

• our email mailbox (Google Workspace / Gmail),
• internal storage in Google Drive and Google Sheets,
• our self-hosted n8n automations (lead processing, logs),
• lead lists retrieved from Meta campaigns,
• internal Slack channels, insofar as personal content relating to your request is stored there.

Note regarding Meta: Data stored directly on the Facebook or Instagram platforms (e.g. your user account, your comments, lead data held within Meta's systems) can only be deleted by Meta. For this, please also contact Meta directly: Request data deletion from Meta.

In certain cases, we are legally obliged to retain data even after a deletion request. This applies in particular to:

• Invoice, contract and tax records: Retention obligation of 7 years pursuant to § 132 of the Federal Fiscal Code (Bundesabgabenordnung, BAO) and § 212 UGB.
• Ongoing legal claims: Data required for the establishment, exercise or defence of legal claims (Art. 17(3)(e) GDPR).

In these cases, the data concerned is blocked (restriction of processing pursuant to Art. 18 GDPR), i.e. retained only for the purpose prescribed by law and permanently deleted after the respective period has expired. In our confirmation, we will inform you transparently which data has been deleted and which has initially been restricted.

In addition to erasure, you have further rights – including access, rectification, restriction, data portability and objection. Details can be found in our privacy policy. If you believe that your data is not being processed lawfully, you can also contact the Austrian Data Protection Authority (Datenschutzbehörde): www.dsb.gv.at.

Felix Zoffmann
Vantix Solutions
Email: office@vantixsolutions.at